-
Our factory damage rate standard is controlled within 0.3%. We use three layers of protective packaging: individual plastic seal + inner lining + corrugated cardboard outer box, which effectively ensures transportation safety. If large-area damage exceeding the standard is found upon arrival, please take photos immediately and notify us. We will assume corresponding responsibility based on the facts and initiate compensation or replenishment procedures.
-
iHotel fully understands regional needs. For hard water areas, we have added metal ion chelating agents to effectively prevent soap scum formation and ensure rich lather. Regarding fragrance, we can increase the standard fragrance concentration to 1.5%-2% and offer characteristic scents such as oud and musk to suit local preferences, ensuring long-lasting fragrance.
-
Yes, that's precisely iHotel's core strength. Our ODM team can create original product designs based on your brand story and local cultural elements (such as distinctive plants, architectural textures, and colors), from the soap's shape and color to its fragrance, rather than simply producing a rebranded product.
-
iHotel holds key international certifications, including ISO9001, Environmental Management System (EMS), GMP/ISO22716, and Halal certification. Our products have MSDS, REACH, CPSR/CPNP, and PLA biodegradability reports. We can also provide FDA registration, COC, and FSC free sale certificates to ensure product safety, stable quality, and smooth export.
-
Yes, we are an export-certified factory located in Yangzhou, Jiangsu Province, about a four-hour drive from Shanghai. We warmly welcome both domestic and international clients to visit. Samples are also available: new customers cover the shipping cost (the sample itself is free), which can be deducted from your first order. Shipping can be arranged via FedEx, UPS, DHL, or TNT, or you may provide your DHL account for payment.
-
The formulas for our brand products cannot be altered to ensure quality consistency. However, for customized products, the formula can be specifically designed and adjusted according to the market demands confirmed by both parties before sampling and production.
-
Yes, we provide multiple standard fragrance options for our body lotions, including floral, fruity, and woody scents. Fragrance-free versions are also available for customization, catering to markets sensitive to fragrance or preferring unscented products.
-
For dry, rough, or sensitive skin, we offer a range of body lotions with different targeted benefits. Our Basic Hydration formula helps improve skin moisture and softness; the Nourishing & Repair version provides deep conditioning specifically for dry, rough skin; and the Gentle variant is formulated for sensitive skin. Using the product designed for your specific skin type ensures more targeted and noticeable improvement.
-
Our body lotion is formulated with mild ingredients and does not contain highly irritating components, making it generally suitable for most adults. However, for pregnant women, children, or individuals with particularly sensitive skin, we recommend using it under professional guidance or conducting a patch test first to ensure safety.
-
This body lotion is a standard emulsion-type product. Under normal usage conditions, it absorbs readily into the skin, offering a primarily fresh and hydrating sensation without leaving a noticeably sticky or heavy feel. However, the absorption rate and skin-feel may vary depending on individual skin type and the amount applied.
