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The formulas for our brand products cannot be altered to ensure quality consistency. However, for customized products, the formula can be specifically designed and adjusted according to the market demands confirmed by both parties before sampling and production.
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We have a comprehensive customer complaint handling SOP. In the event of issues like allergic reactions or packaging leaks, our quality inspection team will conduct rapid testing and root cause analysis. For confirmed quality issues, we provide solutions such as returns, replacements, re-shipments, or compensation, with feedback on the handling progress provided to the customer within 24–48 hours. The entire process is traceable to the production batch, ensuring controllable issues and clear accountability.
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Under normal usage, our body wash is easy to rinse off without leaving obvious foam residue or a sticky feeling. Generally, it does not cause an artificial slippery sensation or dry tightness; however, the actual experience may vary depending on skin type, amount used, and personal habits.
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Our body wash produces stable and abundant lather under general tap water and soft water conditions. In hard water environments, the lather performance may vary slightly, but it still meets daily cleansing needs.
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Our body wash utilizes a blend of gentle surfactants and contains no highly irritating surfactants. The fragrance content is moderate, ensuring effective cleansing while minimizing impact on the skin barrier. The product has undergone basic skin compatibility testing and is suitable for normal to most sensitive skin types.
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iHotel holds key international certifications, including ISO9001, Environmental Management System (EMS), GMP/ISO22716, and Halal certification. Our products have MSDS, REACH, CPSR/CPNP, and PLA biodegradability reports. We can also provide FDA registration, COC, and FSC free sale certificates to ensure product safety, stable quality, and smooth export.
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Yes, we are an export-certified factory located in Yangzhou, Jiangsu Province, about a four-hour drive from Shanghai. We warmly welcome both domestic and international clients to visit. Samples are also available: new customers cover the shipping cost (the sample itself is free), which can be deducted from your first order. Shipping can be arranged via FedEx, UPS, DHL, or TNT, or you may provide your DHL account for payment.
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The formulas for our brand products cannot be altered to ensure quality consistency. However, for customized products, the formula can be specifically designed and adjusted according to the market demands confirmed by both parties before sampling and production.
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We offer a variety of classic scents with high market acceptance (such as rose, mint, sandalwood, etc.). If you have specific scent positioning or thematic requirements (such as matching well-known fragrances, creating natural botanical scents, etc.), we also provide professional custom scent development services.
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The formulas for our brand products cannot be altered to ensure quality consistency. However, for customized products, the formula can be specifically designed and adjusted according to the market demands confirmed by both parties before sampling and production.
